Cancellation Policy

Because a mehndi artist is reserved specifically for your date and time, and full payment is collected online at the time of booking, this policy explains what happens if your plans change.

Once payment for a booking is completed, the booking cannot be cancelled for a refund. This applies regardless of the reason for cancellation. If you no longer wish to proceed with a paid booking, please see Section 3 for your rescheduling options instead.

• You may request to reschedule a paid booking to a different date or time by messaging us on WhatsApp.
• Reschedule requests should be made at least 12 hours before your original appointment time, subject to artist availability on the new date.
• Rescheduling is offered free of charge for the first request. Further changes to the same booking may be subject to artist availability and, at our discretion, an additional charge if it requires re-booking a different artist.
• If no alternative slot is available within a reasonable time, we will work with you to find a suitable resolution.

If MehndiPe is unable to provide an artist for your confirmed booking (for example, due to artist unavailability on our end), you will be offered a free reschedule to the next available slot, or a full refund of the amount paid, at your choice.

If the artist arrives at the agreed time and address and is unable to deliver the service because you are unavailable, unreachable, or the location is inaccessible, the booking is treated as fulfilled and no refund will be issued. We may, at our discretion, offer a one-time paid reschedule in such cases.

Message us on WhatsApp with your booking details and preferred new date/time as early as possible. We will confirm the updated appointment once artist availability is verified.

For questions about a specific booking, reach out to support@mehndipe.com or message us on WhatsApp.